| Choose a link below to see questions related to that category. |
| Ordering Total Gym |
| 30-Day Trial Offer Questions |
| Assembly and Other Questions |
| Payment Information and Options |
| Shipping and Handling |
| Warranty and Returns Policy |
Order Confirmation
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Ordering Total Gym
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Q. |
How do I order my Total Gym?
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A. |
Order online now, or call 1-877-TOTAL-GYM (868-2549).
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30-Day Trial Offer Questions |
Q. |
How does the 30-Day/$1.00 trial offer work? |
A. |
Our Risk Free trial offer lets you try the Total Gym in your home for 30 days with a single payment of just $1.00. If you decide to keep the Total Gym, you’ll be billed additional payments. |
Q. |
When does the trial period begin? |
A. |
The trial period begins when you receive your Total Gym.
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Assembly and Other Questions |
Q. |
Do I need to assemble the Total Gym? |
A. |
No. The Total Gym arrives fully assembled and sets up in minutes. |
Q. |
What is included with the Total Gym? |
A. |
Your Total Gym is shipped with extras not available through retail stores. See the products page for details on each model. |
Q. |
What type of workout will I get with the Total Gym? |
A. |
You’ll get a real workout with real results, just like you would in a gym. The Total Gym uses Resistance Training, which is recommended by experts and used by athletes across a wide range of sports. Resistance training builds, strengthens and tones your muscles. Because of its unique design, Total Gym can also be used to help boost your cardio endurance. |
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Payment Information and Options |
Q. |
How do I know it’s safe to use my credit card online? |
A. |
All credit card information is secure. When our order form asks you to enter sensitive information (such as credit card number), that information is protected with the best security and encryption technology in the industry. |
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Shipping and Handling |
Q. |
What is the Shipping & Handling charge? |
A. |
Your Total Gym purchase includes FREE shipping. |
Q. |
How much does the Total Gym weigh in the shipping box? |
A. |
The Total Gym in its shipping carton weighs 96 lbs. |
Q. |
How long will it take to receive my Total Gym and how will it ship? |
A. |
Your Total Gym will deliver in 1 to 2 weeks via Federal Express Ground. |
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Warranty and Returns Policy |
Q. |
Is my Total Gym covered by a Warranty? |
A. |
Yes. Every Total Gym is covered by a limited lifetime warranty, which means a lifetime warranty on the frame, and each model may have additional warranty on all moving parts (see products page for details). |
Q. |
What if I change my mind about keeping the Total Gym? |
A. |
If you are not 100% satisfied - for any reason - contact a Total Gym customer service representative at 1-800-501-4621 within 30 days and you can return your Total Gym for a full refund or credit (excluding shipping and handling upon return.) |
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Order Confirmation
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Q. |
What does my order confirmation mean? |
A. |
All orders are subject to credit card authorization as determined by the credit card processor. Your order placement and receipt of an order confirmation does not constitute final acceptance of an order. Certain information may be checked and confirmed prior to Total Gym Fitness, LLC accepting an order. Your order, or any portion thereof, may be declined by Total Gym even after your receipt of an order confirmation. We are unable to process any credit cards that have a bill to or ship to address outside the United States or Canada. |
